NEW SEASON COMING SOON

Common Questions

It's officially photocopy your ar*e at the works do season. We're away from our laptops 'til the 3rd January.

All orders that were placed before the 12.12.21 18.00hrs delivery cut off have been posted and are on the way to customers.

The cut off dates assume 2nd class delivery method is selected, and Royal Mail deliver within their 2-4 working day targets. We cannot guarantee delivery times, as this is purely down to Royal Mail once handed over.

Cheers to everyone that has supported our little brand from North East England throughout 2021. We wish you and your families a very Merry Christmas and an even better 2022.

We'll get back to all messages on our return leg. See you on the other side! - HOF

 

Paul takes a few minutes to answer some of the most common questions below. We're fully open and transparent around our processes which sets us apart from some of the bigger corporates.

How long 'til I receive my order?

Good question and one we're always happy to shed light on.. The truth is this can vary, we always aim for a 10 working day dispatch but this can increase to 14 when demand is high for our products. Drop us a message if you're at the 14 working day marker and we'll be happy to update.

Are transactions secure?

100%, the House of Frank is PCI level 1 compliant for credit card processing which means that we adhere to the highest standards of server compliance.

All transactions are also covered by Stripe™️ and Paypal™️ buyer protection for added peace of mind.

What brand do you use to print, is it Fruit of the Loom?

Nah mate, don't insult us like that. We can 100% guarantee that we do not print on to Fruit of The Loom in this gaff. Our go to brand for Tee, Hoody and Sweat printing is Bella+Canvas. These guys are the best in the business at producing premium, responsible Tees.

How long have you's been doing this?

We started The House of Frank brand back in 2018. We originally began transacting on Ebay, we quickly outgrew this platform and set up our independent online store. We have over 10,000 customers worldwide to our name as we continue to grow.

Who's Frank?

So the name House of Frank came about in memory of Paul & Deano's grandad - Frank. A proper legend who first introduced us to Football, Paul & Shark and Lacoste. Frank worked at ICI on Teesside all of his life and was a die hard Boro fan, he lived for his family and the weekend.

The idea behind the name was to get Frank's name out to as many international towns and cities as possible. Through the love of the working class game, Frank is now a global brand, we are united.

Cheers,

Paul